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TERMS AND CONDITIONS

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BOOKING & PAYMENT

Your reservation is accepted for the name and number of guests stated on the booking.

  • Additional guests or beds will incur additional charges.

  • All additional overnight guests must be pre-approved and added to the booking.

  • To secure your booking, we require the guest's full name, valid credit card details and phone number.

  • Payment is required on arrival.

  • Corporate and company bookings must pay invoices in full before arrival.

  • Long-term accommodation requires payment one month in advance.

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CANCELLATION POLICY

We understand that plans can change.

  • 1-night bookings: Cancellations must be made at least 48 hours prior to the check-in date.

  • Bookings of 3 or more nights/rooms: 7 days' notice is required.

  • Cancellations made within the applicable notice period will be charged at the original nightly rate.

  • No-shows will be charged the full booking price.

  • No refunds or credits will be provided for early departure.

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CHECK-IN

Guests must provide valid photo identification and a credit card upon check-in.

  • Your credit card will be securely held on file and may be charged for unpaid balances, damages or additional charges incurred during your stay.

  • CVV codes are never stored.

  • If a valid credit card cannot be provided, a refundable $200 cash bond and valid photo ID are required.

  • Payment options include cash, bank transfer or card.

  • Virtual cards authorised by banks outside Australia are not accepted.

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ADDITIONAL CHARGES

Your card may be charged after departure for additional costs incurred during your stay, including:

  • Damaged property or missing items

  • Cleaning of kitchenware

  • Additional or unused beds

  • Smoking in rooms

  • Additional cleaning

  • Disruption fees

  • Smoke alarm activation

  • Lost keys ($250 replacement fee)

  • Extra guests or beds

  • Extra towels

  • Daily cleaning

  • Electric vehicle charging

  • Early check-in or check-out, by prior arrangement

  • Additional cleans, by prior arrangement

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VISITORS

For the safety and security of all guests and residents, all visitors must sign in at the office upon arrival and park in the allocated visitor parking area.

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NO PARTY POLICY

Parties and disruptive behaviour are strictly prohibited.

This is a zero-tolerance policy to ensure the comfort and safety of all guests, neighbours and staff and to maintain the property to the expected standard.

Children aged 16 years and under must be accompanied by an adult at all times.

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NOISE POLICY

Quiet time is from 8:30pm.

Excessive noise, including loud music, televisions or yelling, will not be tolerated. Guests who cause excessive noise or receive noise complaints may be asked to leave without a refund.

We operate a zero-tolerance policy regarding excessive noise.

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SMOKING & OPEN FLAMES

Smoking, open-flame cooking, candles and incense sticks are not permitted inside rooms.

Guests who smoke outside must keep room doors closed and must not smoke in bathrooms.

Additional charges apply for breaches of this policy:

  • Smoking-related cleaning fee: $500

  • Smoke alarm activation fee: $1,000

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HOUSEKEEPING

A weekly service clean, including fresh linen, is provided for longer stays. This service is scheduled from 9:00am on the day it is due.

Additional cleans must be booked in advance and paid for on arrival.

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INSURANCE & LIABILITY

Guests are responsible for arranging their own insurance for personal belongings.

The property owner accepts no liability for personal injury, damage, loss, delay or inconvenience caused by events outside the Owner's reasonable control.

Guests are responsible for checking their room before departure. Lost property will not be posted and will remain onsite for two months. Guests are responsible for arranging collection.

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DAMAGE

Any damage to rooms, common areas, fixtures or fittings must be reported to reception immediately and may incur additional charges.

The Owner or an appointed tradesperson may need to enter the room to investigate or carry out repairs relating to reported damage or maintenance issues.

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CLEANING & ROOM CONDITION

Guests are expected to leave their room in a tidy condition.

  • Cups, plates and utensils must be cleaned after use.

  • Rubbish should be placed in the room bin.

  • Excess rubbish that does not fit in the room bin must be disposed of responsibly.

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REPORTING ISSUES

Please notify reception immediately if you notice any damage, maintenance issues or problems during your stay.

We are always happy to assist where possible, but issues must be reported during your stay so that we have the opportunity to resolve them.

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